Why doesn't my Metrolist username and password work for Metrolist Marketplace?
You must create an account for the Marketplace using your email address, not your MLS username. DO NOT share your Metrolist Marketplace login information. The Marketplace contains personal information which may include saved credit/debit card details. It is also recommended that you create a strong password that is different from the password you use for MLS access.

How will I be billed for my purchase(s)?
You will be required to enter payment information (credit or debit card) before completing your sales transaction in the Metrolist Marketplace.

How do I access my Metrolist Marketplace account to view/print/pay my bill?
From the My Account page, you can make a payment, view and print your Metrolist statements, and view past Marketplace transactions. Detailed instructions.

How do I make a payment to Metrolist?
From the My Account page, you can make payments to your Metrolist account. Detailed instructions.

Is there a free trial period?
Some products/services in the Marketplace may offer a free trial period. For more information please see the product/service description.

I tried to submit my order and it didn't go through – now what?
If you are having trouble completing a transaction in Metrolist Marketplace, feel free to contact Customer Service at (303) 850-9613 or marketplace.support@metrolist.com

Who do I contact to order from your store?
Metrolist Marketplace is an e-commerce store. At this time, orders can only be placed online.

Is there a contract commitment to ordering the product?
Some products/services in the Marketplace may have recurring subscriptions. Please refer to the product/service description for contract commitment information.

What is the refund policy if I'm not happy with the item(s) I purchased?
The return/refund policy may vary from product to product. Please refer to the product/service description for return/refund information.

When should I expect to receive my order?
The shipping/delivery time may vary from product to product. Please refer to the product/service description for shipping/delivery time information.

I haven't received my product, who should I follow up with?
If you have not received your order in the expected timeframe, please contact Customer Service at (303) 850-9613 or marketplace.support@metrolist.com

Will you be providing training for these products?
Metrolist will not provide training for the products/services in Metrolist Marketplace. Please refer to the product/service description for training or help information.

Who do I contact for product support?
Metrolist will not provide support for the products/services in the Marketplace. Please refer to the product/service description for support or help information.

What browsers do these products support?
Metrolist Marketplace supports Internet Explorer 8 or newer, FireFox 4, Chrome, and Safari.